Frequently Asked Questions

We unite several car rental companies from different countries and some of them have mileage limitations. Please read carefully the details of the selected vehicle.

Apart from Georgia, you can travel to Armenia. Right now, we forbid travel to other countries. However, you can leave the vehicle at the border of Georgia and our partners on the other side will provide you with another car. For such needs, please contact us.

Yes, you can. However, you should inform us about it beforehand so we can include your companion in the contract.

We unite several car rental companies from different countries and some of them will charge you for this service. Please read carefully the details of the selected vehicle.

No, you can return a car with a partial amount of fuel and pay the missing amount at the office.

We unite several car rental companies from different countries, and some of them have driver's age limitations. Please carefully read the information on the selected vehicle.

Your driving license has to have been issued at least 2 years ago.

You need to provide us with a passport and driving license. You have to present a full and valid national (country of residence) licence at the time of rental. Licences in a non-Roman alphabet require presentation of an International Driver's Permit (IDP) as a translation of the national licence. We strongly encourage you to send a scanned copy of them so we can prepare all the documents in advance.

The contract signing process can take place at our office or at any other location you chose for vehicle delivery. If you have sent a scanned copy of your passport and driving license in advance, we'll have the documents prepared and all you'll need to do is look through the contract and sign it.

We have daily rates for our car rental service. If you return the vehicle within 24 hours after pick-up, you will still be charged for the full day.

Tobacco smell takes root in the interior of a car and leaves behind an unpleasant odor. In order to keep our cars in good condition for our customers, we don't allow smoking in the vehicle. We thoroughly inspect cars upon arrival and charge the violators according to the contract.

Yes, you will receive a refund, but you have to inform us about the early return no later than 24 hours before the scheduled return.

If you feel like being late for the car drop-off, you have to inform us in advance. Cases of late return will be considered individually for applying additional charges. While renting the vehicle, the company representative — the provider — will introduce you to the terms of rental.

You can make a booking online or you can make a booking at our office.

No, making a reservation is free.

After making a booking you will receive an e-mail with your booking confirmation and a My Carex password. With this password and your e-mail you can log in to the My Carex page of our website and view your existing reservation.

My Carex is a customized service presented to our clients. After making a booking you will receive an e-mail with your booking confirmation and a My Carex password. With this password and your e-mail you can log in to the My Carex page of our website and view, change or cancel your existing reservation. You can also receive information about Georgian traffic rules and fines, fuel prices, locations of petrol stations in Georgia and other useful tips.

You can always add extra accessories to your existing booking from your My Carex page. If you have not paid yet, you'll pay the initial amount with the added price. If you have already paid for your rental, you will just add the missing amount.

You can always cancel extra accessories from your existing booking from your My Carex page free of charge. If you have not paid yet, you'll pay the initial amount with the deducted price. If you have already paid for your rental, you will receive a refund.

You can always add a chauffeur service to your existing booking from your My Carex page. If you have not paid yet, you'll pay the initial amount with the added price. If you have already paid for your rental, you will just add the missing amount.

You can cancel chauffeur service from your My Carex page at least 24 hours before the service is received, free of charge. If you have not paid yet, you'll pay the initial amount with the deducted price. If you have already paid for your rental, you will receive a refund. If you cancel the service later than 24 hours before it is received, you will be charged once by the per-day fee of the service.

You can always change the initially chosen Tbilisi locations for vehicle delivery or drop-off of your existing booking from your My Carex page for free. However, you should do it in advance to give us time to react to that change. You can change the initially chosen outside-Tbilisi locations at least 24 hours before the service is received. If you change the details later than 24 hours before the service is received, you will be charged for the service anyway.

If the new location fee exceeds the previous location fee, the amount will be added to your initial charge. If the new location fee is lower than the previous one, the amount will be deducted from your initial charge and you will get a refund if you have already paid for the rental, or pay the reduced amount if you haven't paid yet.

You can always add extra days to your existing booking from your My Carex page. If you have not paid yet, you'll pay the initial amount with the added price. If you have already paid for your rental, you will just add the missing amount. Keep in mind that the vehicle may be booked by someone else by that time; however, we will do our best to provide you with a similar class of car.

You can also reduce pre-booked days of your existing booking free of charge up to 72 hours before the pre-booked date which is subject to cancellation. If you cancel pre-booked days later than 72 hours before the date subject to cancellation, you will be charged the daily amount of the vehicle hire service for each day cancelled (for a maximum of 3 days). Keep in mind that if you were given a discount for long-term car hire and the deducted days prevent you from getting a discount, the price will be recalculated accordingly.

Rates are calculated by multiplying the requested days by the daily price of the chosen vehicle, deducting a discount if applicable, and adding the cost for extra accessories, chauffeur and car delivery/drop-off service.

You can pay online with Visa, MasterCard or American Express. You can also pay with Visa, MasterCard or by cash on site.

The only difference is the time of payment. If you choose the pay-now option you can make a payment upon your booking. With the pay-later option you can postpone your payment and make it later from your My Carex account. However, it should be done at least 72 hours before the scheduled reservation, or your booking will be cancelled.

Yes, all our cars are insured against theft, natural disasters and damage of all kinds. Our insurance also covers any liabilities towards a third party. Medical expenses of a driver and passengers resulting from a traffic accident are indemnified as well.

You should immediately call your personal assistant, the police and the insurance company.

All of our cars are insured. The rental price includes a Standard Collision Damage Waiver (CDW). A standard CDW does not cover damage to vehicle wheels, windscreen, windows and underbody — this is only covered by SCDW. However, there may arise some situations when you have to make an additional payment. Look through the contract for the details.

What does Collision Damage Waiver cover? Collision Damage Waiver covers the bodywork: the bonnet, doors, side panels and back of the car. It doesn't cover anything else, such as the engine, wheels, mirrors, windows or interior. The insurance does not cover the windscreen, tire and interior damage. A police report of an incident is required.

SCDW — Super Collision Damage Waiver (extended insurance). The insurance company covers all damage costs in any type of accident. The insurance covers the windscreen, tire and interior damage. A police report of the incident is required.

The received fines are paid by the driver.

Traffic violations in Georgia are often recorded by automatic road cameras rather than by a police officer on the spot. Any fines registered during your rental period are charged to the driver.

The allowed amount of alcohol in the blood is 0.3 promilles. This is approximately equal to 330 ml of beer or 160 ml of wine for a man of average weight.